Privacy Policy

The terms of this policy apply to anuradha.co.uk (“Anuradha Website”) and the products and services provided by Anuradha on this website or from other sites or locations, unless different terms are otherwise specified in a form or contract provided to you by us.

 

Anuradha Website respects your ability to make informed choices about the collection and uses of your personal information. When you use our services, you’re trusting us with your information that we hold about you. We are conscious that if personal data is not properly safeguarded, this can seriously damage our reputation and can compromise the safety of individuals. We understand that this is a big responsibility and we work hard to protect your information and put you in control.

 

This Privacy Policy tells you about our online collection and uses of information that identifies you personally so that you can make an informed choice about using this site. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent by writing to the Data Controller for Anuradha Website. We keep our Privacy Policy under regular review. This Privacy Policy was last reviewed in June 2021.

 

The EU’s General Data Protection Regulation (GDPR) came into force from 25 May 2018, when it superseded the UK Data Protection Act 1998.

 

Changes to This Policy

Anuradha Website may update this Privacy Policy at any time and at our discretion without notice by updating this page.

 

Who we are

Anuradha Website provides coaching and mentoring services to clients to improve their mental and emotional wellbeing using The Energy Alignment Method ("the Purpose"). These services and associated products can be with face to face or online coaching sessions in an individual or group setting or as an offline course.

 

How This Policy Applies

This Privacy Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. We use cookies and similar technologies, as described in our Cookie Policy.

By using the services we offer, you’re acknowledging you have agreed to our Terms and Conditions and that you have read and understood this Privacy Policy and our Cookie Policy.

 

What We Collect and Receive

In order to serve our customers, we may collect personally identifiable information. Depending on your use of our products and/or services, that may include:

• Information you provide when you contact us about our products and/or services, either via the telephone, email, online enquiry forms or face-to-face, such as your name, email, postal address, telephone number and login.
• Information you provide when you purchase an online product and/or service, or attend one of our events or webinars.
• Details of any requests or transactions you make. Anuradha Website uses payment processing partners (such as Paypal, Stripe) and the payment information you submit is collected and processed by them in accordance with their Privacy Policy. Such information will typically include name, address and credit or debit card billing details. At no time does Anuradha Website have access to your payment information.
• Information about the way people visit and interact with our website in the form of traffic analytics. You can opt out of being included in Google Analytics here.  For more information about our use of data analytics to protect and improve our products and/or services, see our Cookie Policy.
• Communications you send to us, for example, when you ask for support, send us questions or comments, or report a problem.
• Information that you submit on or to Anuradha Website in the form of comments, contributions to discussions, or messages.

Providing information on online forms is always voluntary. You may decline to provide us with your information, however, this will limit your ability to register for and our ability to provide you with some of our products and/or services. Where you have purchased a product and/or service which requires access via an online account, you may review, change or remove your online information through your account settings or request removal of your offline information by email by contacting us on [email protected].

 

How we use your personal data

We act as a data controller for use of your personal data to provide coaching and mentoring services. We also act as a controller and processor in regard to the processing of your data from third parties where applicable. We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (“GDPR”) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information, e.g. in order to safeguard an individual, or to prevent a serious crime. Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

We will only use your personal information for the following purposes:

• to deliver the products and/or services to you that you have requested;
• to validate your compliance with the terms and conditions;
• for content improvement and feedback purposes;
• to reach you, when necessary, regarding your use of this website, products and/or services.

 

Do you share my information with other organisations?

• We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
• any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential;
• anyone to whom we may transfer our rights and duties under any agreement we have with you;
• any legal or crime prevention agencies and/or to satisfy any regulatory request
• We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the ambulance service or your GP) using the legal basis of vital interests.

 

What are your rights?

• Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
• If you want to access your data you must make a subject access request in writing to [email protected]. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
• sources from which we acquired the information;
• the purposes of processing the information;
• persons or entities with whom we are sharing the information.

 

• You have the right, subject to exemptions, to ask to:
• have your information deleted;
• have your information corrected or updated where it is no longer accurate;
• ask us to stop processing information about you where we are not required to do so by law or in accordance with the Register of Exercise Professionals guidelines;
• receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us;
• object at any time to the processing of personal data concerning you.
• We do not carry out any automated processing, which may lead to automated decision based on your personal data.
• If you would like to invoke any of the above rights, please write to the Data Controller at Anuradha.co.uk or writing to [email protected].

 

What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). Please note that no method of transmission over the internet or electronic storage is completely secure, so Anuradha Website cannot guarantee its absolute security. Your online account information (should you choose to register) is protected by a password which we don’t have access to and which you should choose carefully and keep secure.

 

How long do you hold confidential information for?

We will retain your personal information for as long as needed or permitted in light of the Purpose for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the service to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations and litigation).

 

Data Transfers

Due to the nature of the internet, your information may be processed on servers located outside of the country where you live. The rules that protect your personal information under United Kingdom and EU law may be different than in your home country. If you choose to use our services, you need to agree to our Terms and Conditions, which set out the contract between Anuradha Website and its users.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

 

European Union Users

Data Protection law in Europe requires a “lawful basis” for collecting and retaining personal data from citizens or residents of the European Economic Area. Anuradha Website's lawful bases include:

• Performing the contract we have with you: In certain circumstances we need your personal data to comply with our contractual obligation to deliver our Products or Services.
• Legal compliance: Sometimes we are required by law to collect and use your data.
• Legitimate interests: This is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights. We sometimes process your personal information for certain legitimate business purposes, which include some or all of the following:
  • where the processing enables us to enhance, modify, personalise or otherwise improve our products, services or communications for the benefits of our customers;
  • to identify and prevent fraud;
  • to enhance the security of our information systems;
  • to better understand how users interact with our websites;
  • to provide postal communications which we think will be of interest to you;
  • to determine the effectiveness of promotional campaigns and advertising.

Whenever we process data for these purposes we will ensure we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please contact us at [email protected]. Please bear in mind that if you object, this may affect our ability to carry out tasks above for your benefit.

 

Data Protection Contact

To contact us about matters concerning Data Protection, please email [email protected].

 

You can also contact us in writing at:

Anuradha

58 Mutton Lane, Potters Bar, Hertfordshire, EN6 2NZ

United Kingdom

 

Data Protection Authority

If you are a citizen of the European Economic Area (EEA), you also have the right to (i) object to the Anuradha Website’s use of your personal information and (ii) lodge a complaint with your local data protection authority or the United kingdom Information Commissioner’s Office, which is our lead supervisory authority in the European Union.

United Kingdom Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire

SK9 5AF, United Kingdom

Telephone: 0303 123 1113 or +44 1625 545 700

Fax: 01625 524510

Web:  https://ico.org.uk/global/contact-us/

 

Children/Minors

Anuradha Website does not and will not knowingly collect any personal information from any unsupervised person under the age of 18. Children under the age of 18 are not permitted to use this website, register for an account to use our services or submit any personal data to us without the consent and supervision of a parent or guardian.

 

Cookie Policy

a.) Forms

We do use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

In compliance with EU legislation, the following table lists the use of cookies on this web site:

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit  http://tools.google.com/dlpage/gaoptout.

 

b.) Analytics

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website at  https://marketingplatform.google.com/about/.